Rear hatch motor stays on (2019 model)

Hello -

I have a new 2019 crosstrek. Twice in the past 2 weeks or so I've gone out to the garage and heard a 'quite motor' running. Coming from the inside rear storage area. I think it is the motor that completes the closing of the rear hatch. I have started the car and then slammed the hatch closed hard and it stops the motor.

I have also noticed that if I go and turn the key but not start the car (i.e. to check the mileage odometer) the next morning when I go to start the car It takes 2 or three "turns of the key" to start, instead of one quick turn and it starts.

any comments, suggestions?

car still has well under 1000 miles on it!


paul