2019 rear hatch problem

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Feb 24, 2020
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I have a 2019 Forester with about 8,500 miles on it. Yesterday the rear hatch refused to open. no matter what I did, key fob or dash button, no luck. I opened it using the emergency release then tried to close it with the button on the hatch but it does nothing. Is there a way to reset this or maybe there's a sensor that went bad? Thanks in advance for any help.
 

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