I'm also same problem happened, no action from dealer too. Let's fight together. Thanks. CharlesI have a 2019 Outback and have been waiting a year now for the head unit. SOA has been no help and keeps referring me back to the dealer but neither have an ETA on when the radio will be in if ever, they just keep saying it’s on back order. I’ve had to shut the radio to a black screen otherwise it just phantom touches everything and even calls people on my contact list. I filed a complaint with NHTSA. Emailed SOA multiple times. I think waiting a year is completely unacceptable. I’m so disappointed that Subaru is not standing by their product or even offering anything. I paid for the extended warranty, but I am losing faith of ever getting this replaced. I will not purchase another Subaru again in the future.