2011 Subaru Legacy < Requires the correct identification and engine version.
Automatic Transmission 5EAT
Subaru Legacy 3.6L 5AT 4WD R Limited Sedan 2010, 2011, 2012, 2013, 2014
Subaru Legacy 3.6L 5AT 4WD R Limited Sedan w/EyeSight 2012, 2013, 2014
Subaru Legacy 3.6L 5AT 4WD R Premium Sedan 2010, 2011, 2012, 2013, 2014
Subaru Legacy 3.6L 5AT 4WD R Sedan 2010, 2011, 2012, 2013, 2014
These transmissions have problems with "speed sensors" and torque converter "slip".
Hard gear engagement can be caused by a one or more speed sensors. The transmission control module will react to one or more speed sensor errors.
The entire vehicle network requires a scan to determine the origin of the fault.
At least, check the transmission fluid level and have the model scanned.