Subaru Dealer Stuffup

[Matthew McDonald]

Sitting in my car after arriving home tonight in the middle of a storm
here in Brisbane I noticed water running around the bottom of the A
pillar at the front, behind the dash and then re-appearing near the
drivers side kick panel and into the drivers footwell under the
carpet. I then noticed the roof in that area (drivers a pillar) was
quite soaked.

Further investigation shows one of the drain tubes was not reconnected
above the driver between the two right hand side drains on the
sunroofs and water has been pouring out into the roof lining since the
last work was done in the roof area in about April (replaced the roof
rail under warranty due to a crack in the middle support). The car has
had a lot of work done in it's 18 month life in the roof area for
rattles including a roof lining replacement.

The car is parked in the driveway at home on a slight downhill slope
so when it was parked at home and it was raining it was draining under
the carpet which wasn't noticeable as there is a floor mat in place
over the top and it's only really been the last month when we've had
any real rain since the last repair. It's parked undercover at work
during the days.

I relocated the car before finding the problem to level it out and the
water started draining down inside the b pillar (noticed as a wet
patch appeared on a small part of the roof lining.

I had noticed a very slight smell in the car over the last few weeks
but there was nothing to indicate a leak as when I came out in the
morning the sun had been on it and any wet patches on the roof lining
were not visible so it probably would have gone on for a while longer
yet had it not been pouring so much when I arrived home and had I not
put the umbrella in the back.

I rang the Subaru dealer before I found the problem and I'm taking it
in tomorrow for them to look at but as the problem is now the
incompetence of one of their staff and I assume not covered by Subaru
under warranty (although I'm sure they will claim it through Subaru)
I'm inclined to take it to another Subaru dealer and ask them to put
it in writing that I brought the car in on this date and that upon
inspection drainage hose xyz was not connected.

At this point in time I have

- A damaged roof lining that has water in it over the last 6 months
- Some surface rust on a bracket that holds on the front of the roof
rail
- Water damage to the a pillar and it's wiring
- Possible but unlikely water damage under the dash as it appears to
have gone straight down but there is some kind of computer in that
kick panel area that could have suffered some damage to the connectors
- Stuffed carpet in the drivers footwell which is discolored and
weakened and with the lining underneath that has fallen to pieces
- Stuffed floormat as the lining and part of the mat had soaked in
water at times
- Possible damage to the drivers seatbelt area (which also houses a
sensor for the side air bag and the seat belt pretensioner)

My main concern is long term damage and problems once the car is out
of warranty due to the hidden leak and as the dealer is responsible
that may try and say there is no damage to xyz and it doesn't need
replacing.

As far as I'm concerned the dealer should be and I will be pushing for

- Replacing the roof lining
- Replacing the a pillar lining
- Replacing the carpet and underlay in the car
- Replace bracket above lining showing rust

Provide a written report and guarantee there is no damage to the set
belt, set belt pretensioner, side air bag sensor, computer in the
drivers footwell and other areas and accept responsibility for any
failure of these modules that can be attributed to any kind of water
damage.

I don't believe what I am asking is unreasonable at all, this is a
$58,000 car on road and it's only 18 months old. The car is a 2003
Subaru Outback H6 Luxury. The dealer at this point will be un-named
but are a largish Brisbane Subaru Dealer.

Any advice is welcome as I plan to tackle this situation tomorrow and
demand it be sorted out. They already indicated it could be up to a
week before I get the car back but with the roof lining and carpets to
replace probably longer.

They claim to have no spare loan cars but we'll see what they come up
with tomorrow, the salesman said they would help me out if I got stuck
for a car but so far has not come good on his promise but we'll see
what they do this time given the circumstances. Whilst I'll try and be
reasonable over this I'm very pissed off at the whole thing because of
some idiot who didn't check his work and missed something REALLY
basic.

Looking at the pipe there is no way that it could have come loose
because it goes between two connections and requires you to bend the
pipe in the middle to get it to come loose so without the roof lining
out there would be no way to do this.

Regards
Matthew

 

[Scotty]

Id be taking it back and threatening legal action unless they can offer you
a $58,000 trade in value on a new car so that the matter can be dead and
buried by all. Yours may have been a Friday afternoon build eh! Try and get
away from this car before it gives you a coronary!

 

[What The]

The dealer would be as foolish as you to give him his purchase price back after
18months of ownership. I agree the issues need to be rectified to a satisfactory
outcome to the customer, but you're dreaming if you were to think that a thought of
that nature would enter the same barometric pressure zone as the dealership.

 

[atec]

Sell it ..

Sitting in my car after arriving home tonight in the middle of a storm
here in Brisbane I noticed water running around the bottom of the A
pillar at the front, behind the dash and then re-appearing near the
drivers side kick panel and into the drivers footwell under the
carpet. I then noticed the roof in that area (drivers a pillar) was
quite soaked.

Further investigation shows one of the drain tubes was not reconnected
above the driver between the two right hand side drains on the
sunroofs and water has been pouring out into the roof lining since the
last work was done in the roof area in about April (replaced the roof
rail under warranty due to a crack in the middle support). The car has
had a lot of work done in it's 18 month life in the roof area for
rattles including a roof lining replacement.

The car is parked in the driveway at home on a slight downhill slope
so when it was parked at home and it was raining it was draining under
the carpet which wasn't noticeable as there is a floor mat in place
over the top and it's only really been the last month when we've had
any real rain since the last repair. It's parked undercover at work
during the days.

I relocated the car before finding the problem to level it out and the
water started draining down inside the b pillar (noticed as a wet
patch appeared on a small part of the roof lining.

I had noticed a very slight smell in the car over the last few weeks
but there was nothing to indicate a leak as when I came out in the
morning the sun had been on it and any wet patches on the roof lining
were not visible so it probably would have gone on for a while longer
yet had it not been pouring so much when I arrived home and had I not
put the umbrella in the back.

I rang the Subaru dealer before I found the problem and I'm taking it
in tomorrow for them to look at but as the problem is now the
incompetence of one of their staff and I assume not covered by Subaru
under warranty (although I'm sure they will claim it through Subaru)
I'm inclined to take it to another Subaru dealer and ask them to put
it in writing that I brought the car in on this date and that upon
inspection drainage hose xyz was not connected.

At this point in time I have

- A damaged roof lining that has water in it over the last 6 months
- Some surface rust on a bracket that holds on the front of the roof
rail
- Water damage to the a pillar and it's wiring
- Possible but unlikely water damage under the dash as it appears to
have gone straight down but there is some kind of computer in that
kick panel area that could have suffered some damage to the connectors
- Stuffed carpet in the drivers footwell which is discolored and
weakened and with the lining underneath that has fallen to pieces
- Stuffed floormat as the lining and part of the mat had soaked in
water at times
- Possible damage to the drivers seatbelt area (which also houses a
sensor for the side air bag and the seat belt pretensioner)

My main concern is long term damage and problems once the car is out
of warranty due to the hidden leak and as the dealer is responsible
that may try and say there is no damage to xyz and it doesn't need
replacing.

As far as I'm concerned the dealer should be and I will be pushing for

- Replacing the roof lining
- Replacing the a pillar lining
- Replacing the carpet and underlay in the car
- Replace bracket above lining showing rust

Provide a written report and guarantee there is no damage to the set
belt, set belt pretensioner, side air bag sensor, computer in the
drivers footwell and other areas and accept responsibility for any
failure of these modules that can be attributed to any kind of water
damage.

I don't believe what I am asking is unreasonable at all, this is a
$58,000 car on road and it's only 18 months old. The car is a 2003
Subaru Outback H6 Luxury. The dealer at this point will be un-named
but are a largish Brisbane Subaru Dealer.

Any advice is welcome as I plan to tackle this situation tomorrow and
demand it be sorted out. They already indicated it could be up to a
week before I get the car back but with the roof lining and carpets to
replace probably longer.

They claim to have no spare loan cars but we'll see what they come up
with tomorrow, the salesman said they would help me out if I got stuck
for a car but so far has not come good on his promise but we'll see
what they do this time given the circumstances. Whilst I'll try and be
reasonable over this I'm very pissed off at the whole thing because of
some idiot who didn't check his work and missed something REALLY
basic.

Looking at the pipe there is no way that it could have come loose
because it goes between two connections and requires you to bend the
pipe in the middle to get it to come loose so without the roof lining
out there would be no way to do this.

Regards
Matthew

 

[CompUser]

The dealer would be as foolish as you to give him his purchase price back after
18months of ownership. I agree the issues need to be rectified to a satisfactory
outcome to the customer, but you're dreaming if you were to think that a thought of
that nature would enter the same barometric pressure zone as the dealership.

All I can say is "Sure glad we got Lemon Laws"
here in the States...cause his car falls into the
classification as such, and yeah...he'd be
getting a new one for it, courtesy of
dealer/Subaru.

 

[Rheilly Phoull]

Sitting in my car after arriving home tonight in the middle of a storm
here in Brisbane I noticed water running around the bottom of the A
pillar at the front, behind the dash and then re-appearing near the
drivers side kick panel and into the drivers footwell under the
carpet. I then noticed the roof in that area (drivers a pillar) was
quite soaked.

Further investigation shows one of the drain tubes was not reconnected
above the driver between the two right hand side drains on the
sunroofs and water has been pouring out into the roof lining since the
last work was done in the roof area in about April (replaced the roof
rail under warranty due to a crack in the middle support). The car has
had a lot of work done in it's 18 month life in the roof area for
rattles including a roof lining replacement.

The car is parked in the driveway at home on a slight downhill slope
so when it was parked at home and it was raining it was draining under
the carpet which wasn't noticeable as there is a floor mat in place
over the top and it's only really been the last month when we've had
any real rain since the last repair. It's parked undercover at work
during the days.

I relocated the car before finding the problem to level it out and the
water started draining down inside the b pillar (noticed as a wet
patch appeared on a small part of the roof lining.

I had noticed a very slight smell in the car over the last few weeks
but there was nothing to indicate a leak as when I came out in the
morning the sun had been on it and any wet patches on the roof lining
were not visible so it probably would have gone on for a while longer
yet had it not been pouring so much when I arrived home and had I not
put the umbrella in the back.

I rang the Subaru dealer before I found the problem and I'm taking it
in tomorrow for them to look at but as the problem is now the
incompetence of one of their staff and I assume not covered by Subaru
under warranty (although I'm sure they will claim it through Subaru)
I'm inclined to take it to another Subaru dealer and ask them to put
it in writing that I brought the car in on this date and that upon
inspection drainage hose xyz was not connected.

At this point in time I have

- A damaged roof lining that has water in it over the last 6 months
- Some surface rust on a bracket that holds on the front of the roof
rail
- Water damage to the a pillar and it's wiring
- Possible but unlikely water damage under the dash as it appears to
have gone straight down but there is some kind of computer in that
kick panel area that could have suffered some damage to the connectors
- Stuffed carpet in the drivers footwell which is discolored and
weakened and with the lining underneath that has fallen to pieces
- Stuffed floormat as the lining and part of the mat had soaked in
water at times
- Possible damage to the drivers seatbelt area (which also houses a
sensor for the side air bag and the seat belt pretensioner)

My main concern is long term damage and problems once the car is out
of warranty due to the hidden leak and as the dealer is responsible
that may try and say there is no damage to xyz and it doesn't need
replacing.

As far as I'm concerned the dealer should be and I will be pushing for

- Replacing the roof lining
- Replacing the a pillar lining
- Replacing the carpet and underlay in the car
- Replace bracket above lining showing rust

Provide a written report and guarantee there is no damage to the set
belt, set belt pretensioner, side air bag sensor, computer in the
drivers footwell and other areas and accept responsibility for any
failure of these modules that can be attributed to any kind of water
damage.

I don't believe what I am asking is unreasonable at all, this is a
$58,000 car on road and it's only 18 months old. The car is a 2003
Subaru Outback H6 Luxury. The dealer at this point will be un-named
but are a largish Brisbane Subaru Dealer.

Any advice is welcome as I plan to tackle this situation tomorrow and
demand it be sorted out. They already indicated it could be up to a
week before I get the car back but with the roof lining and carpets to
replace probably longer.

They claim to have no spare loan cars but we'll see what they come up
with tomorrow, the salesman said they would help me out if I got stuck
for a car but so far has not come good on his promise but we'll see
what they do this time given the circumstances. Whilst I'll try and be
reasonable over this I'm very pissed off at the whole thing because of
some idiot who didn't check his work and missed something REALLY
basic.

Looking at the pipe there is no way that it could have come loose
because it goes between two connections and requires you to bend the
pipe in the middle to get it to come loose so without the roof lining
out there would be no way to do this.

Regards
Matthew

Well before you get "heavy" why not go back to the dealer and explain your
concerns and reasons. If you keep your cool and be polite, mebbe they will
want to keep your custom and make it 'right' or at least remedy the
situation. If you back them right into a corner then they will just hand it
over to the legal lads who will treat you with all the compassion of the
"law" !!
This should always be the first step, keep notes of 'who' and 'when'.

 

[Voja]

From my personal experience in dealing with infamous engine ping I can
tell you this:

- Make sure you document all your conversation:
Who did you talk to.
When did you talk to that person. Date, time, place (in person at
the dealership or over the phone)
Short but precise description of your conversation
You have to do it even for short conversations

- If within 3 to 4 times they (dealership) don't resolve the problem go
straight to the manufacturer CSR (Customer Service Rep.) and in a short
letter, like you did here,
explain what happened. You have to have everything in written.

- Ask for name of Subaru rep. in your region. Make sure you meet with
him/her in person.

- At the same time contact local BBB (Better Business Bureau here in USA
or Canada) or Lemon Law office for your state/province. Here is an
example what are you looking for: http://www.camvap.ca/

- At your meeting with Subaru representative mention that your are
exploring legal options thru more then one legal institution. Find their
names and mention it.

- Try not to lose your temper. This will cost you significantly. These
people are hard working people and like everybody they do not like to be
treated like some low life. I like to bring them, for every visit I go
to the shop, two dozen dough nuts. One dozen for the technicians and the
other for the people at the counter. It cost me $12 Canadian and you
don't know how far it can go as oppose to yelling.

Good luck.

Voja

 

[Ken Oaf]

- Try not to lose your temper. This will cost you significantly. These
people are hard working people and like everybody they do not like to be
treated like some low life. I like to bring them, for every visit I go
to the shop, two dozen dough nuts. One dozen for the technicians and the
other for the people at the counter. It cost me $12 Canadian and you
don't know how far it can go as oppose to yelling.

And if they still stuff you around, show them a photo of a donut on a dick. ;-)

 

[Nige]

Sitting in my car after arriving home tonight in the middle of a storm
here in Brisbane I noticed water running around the bottom of the A
pillar at the front, behind the dash and then re-appearing near the
drivers side kick panel and into the drivers footwell under the
carpet. I then noticed the roof in that area (drivers a pillar) was
quite soaked.

Further investigation shows one of the drain tubes was not reconnected
above the driver between the two right hand side drains on the
sunroofs and water has been pouring out into the roof lining since the
last work was done in the roof area in about April (replaced the roof
rail under warranty due to a crack in the middle support). The car has
had a lot of work done in it's 18 month life in the roof area for
rattles including a roof lining replacement.

The car is parked in the driveway at home on a slight downhill slope
so when it was parked at home and it was raining it was draining under
the carpet which wasn't noticeable as there is a floor mat in place
over the top and it's only really been the last month when we've had
any real rain since the last repair. It's parked undercover at work
during the days.

I relocated the car before finding the problem to level it out and the
water started draining down inside the b pillar (noticed as a wet
patch appeared on a small part of the roof lining.

I had noticed a very slight smell in the car over the last few weeks
but there was nothing to indicate a leak as when I came out in the
morning the sun had been on it and any wet patches on the roof lining
were not visible so it probably would have gone on for a while longer
yet had it not been pouring so much when I arrived home and had I not
put the umbrella in the back.

I rang the Subaru dealer before I found the problem and I'm taking it
in tomorrow for them to look at but as the problem is now the
incompetence of one of their staff and I assume not covered by Subaru
under warranty (although I'm sure they will claim it through Subaru)
I'm inclined to take it to another Subaru dealer and ask them to put
it in writing that I brought the car in on this date and that upon
inspection drainage hose xyz was not connected.

At this point in time I have

- A damaged roof lining that has water in it over the last 6 months
- Some surface rust on a bracket that holds on the front of the roof
rail
- Water damage to the a pillar and it's wiring
- Possible but unlikely water damage under the dash as it appears to
have gone straight down but there is some kind of computer in that
kick panel area that could have suffered some damage to the connectors
- Stuffed carpet in the drivers footwell which is discolored and
weakened and with the lining underneath that has fallen to pieces
- Stuffed floormat as the lining and part of the mat had soaked in
water at times
- Possible damage to the drivers seatbelt area (which also houses a
sensor for the side air bag and the seat belt pretensioner)

My main concern is long term damage and problems once the car is out
of warranty due to the hidden leak and as the dealer is responsible
that may try and say there is no damage to xyz and it doesn't need
replacing.

As far as I'm concerned the dealer should be and I will be pushing for

- Replacing the roof lining
- Replacing the a pillar lining
- Replacing the carpet and underlay in the car
- Replace bracket above lining showing rust

Provide a written report and guarantee there is no damage to the set
belt, set belt pretensioner, side air bag sensor, computer in the
drivers footwell and other areas and accept responsibility for any
failure of these modules that can be attributed to any kind of water
damage.

I don't believe what I am asking is unreasonable at all, this is a
$58,000 car on road and it's only 18 months old. The car is a 2003
Subaru Outback H6 Luxury. The dealer at this point will be un-named
but are a largish Brisbane Subaru Dealer.

Any advice is welcome as I plan to tackle this situation tomorrow and
demand it be sorted out. They already indicated it could be up to a
week before I get the car back but with the roof lining and carpets to
replace probably longer.

They claim to have no spare loan cars but we'll see what they come up
with tomorrow, the salesman said they would help me out if I got stuck
for a car but so far has not come good on his promise but we'll see
what they do this time given the circumstances. Whilst I'll try and be
reasonable over this I'm very pissed off at the whole thing because of
some idiot who didn't check his work and missed something REALLY
basic.

Looking at the pipe there is no way that it could have come loose
because it goes between two connections and requires you to bend the
pipe in the middle to get it to come loose so without the roof lining
out there would be no way to do this.

Regards
Matthew

How poor
--
Subaru WRX (The Bitch)

Range Rover Classic (Monty)

__

 

[KOSHER]

Another satisfied Subaru customer )

CDIHL

Sitting in my car after arriving home tonight in the middle of a storm
here in Brisbane I noticed water running around the bottom of the A
pillar at the front, behind the dash and then re-appearing near the
drivers side kick panel and into the drivers footwell under the
carpet. I then noticed the roof in that area (drivers a pillar) was
quite soaked.

Further investigation shows one of the drain tubes was not reconnected
above the driver between the two right hand side drains on the
sunroofs and water has been pouring out into the roof lining since the
last work was done in the roof area in about April (replaced the roof
rail under warranty due to a crack in the middle support). The car has
had a lot of work done in it's 18 month life in the roof area for
rattles including a roof lining replacement.

The car is parked in the driveway at home on a slight downhill slope
so when it was parked at home and it was raining it was draining under
the carpet which wasn't noticeable as there is a floor mat in place
over the top and it's only really been the last month when we've had
any real rain since the last repair. It's parked undercover at work
during the days.

I relocated the car before finding the problem to level it out and the
water started draining down inside the b pillar (noticed as a wet
patch appeared on a small part of the roof lining.

I had noticed a very slight smell in the car over the last few weeks
but there was nothing to indicate a leak as when I came out in the
morning the sun had been on it and any wet patches on the roof lining
were not visible so it probably would have gone on for a while longer
yet had it not been pouring so much when I arrived home and had I not
put the umbrella in the back.

I rang the Subaru dealer before I found the problem and I'm taking it
in tomorrow for them to look at but as the problem is now the
incompetence of one of their staff and I assume not covered by Subaru
under warranty (although I'm sure they will claim it through Subaru)
I'm inclined to take it to another Subaru dealer and ask them to put
it in writing that I brought the car in on this date and that upon
inspection drainage hose xyz was not connected.

At this point in time I have

- A damaged roof lining that has water in it over the last 6 months
- Some surface rust on a bracket that holds on the front of the roof
rail
- Water damage to the a pillar and it's wiring
- Possible but unlikely water damage under the dash as it appears to
have gone straight down but there is some kind of computer in that
kick panel area that could have suffered some damage to the connectors
- Stuffed carpet in the drivers footwell which is discolored and
weakened and with the lining underneath that has fallen to pieces
- Stuffed floormat as the lining and part of the mat had soaked in
water at times
- Possible damage to the drivers seatbelt area (which also houses a
sensor for the side air bag and the seat belt pretensioner)

My main concern is long term damage and problems once the car is out
of warranty due to the hidden leak and as the dealer is responsible
that may try and say there is no damage to xyz and it doesn't need
replacing.

As far as I'm concerned the dealer should be and I will be pushing for

- Replacing the roof lining
- Replacing the a pillar lining
- Replacing the carpet and underlay in the car
- Replace bracket above lining showing rust

Provide a written report and guarantee there is no damage to the set
belt, set belt pretensioner, side air bag sensor, computer in the
drivers footwell and other areas and accept responsibility for any
failure of these modules that can be attributed to any kind of water
damage.

I don't believe what I am asking is unreasonable at all, this is a
$58,000 car on road and it's only 18 months old. The car is a 2003
Subaru Outback H6 Luxury. The dealer at this point will be un-named
but are a largish Brisbane Subaru Dealer.

Any advice is welcome as I plan to tackle this situation tomorrow and
demand it be sorted out. They already indicated it could be up to a
week before I get the car back but with the roof lining and carpets to
replace probably longer.

They claim to have no spare loan cars but we'll see what they come up
with tomorrow, the salesman said they would help me out if I got stuck
for a car but so far has not come good on his promise but we'll see
what they do this time given the circumstances. Whilst I'll try and be
reasonable over this I'm very pissed off at the whole thing because of
some idiot who didn't check his work and missed something REALLY
basic.

Looking at the pipe there is no way that it could have come loose
because it goes between two connections and requires you to bend the
pipe in the middle to get it to come loose so without the roof lining
out there would be no way to do this.

Regards
Matthew

 

[BenOne©]

Another satisfied Subaru customer )

Another reason not to use dealer service centres.

 

[martin foster]

Hey it wouldnt happen to be the dealers that start with 'W' and end in
'point'.
We are in Brisbane as well. I drive a Y02 RS Imprezza and we went looking at
a Liberty Wagon to upgrade. Admittedly we weren't in our after fives clothes
but shorts and tshirt.

We were completely ignored by three staff members who were more interested
in serving one other couple. so needless to say we walked out unhappy
people. I think if I was to buy another Subaru I would return to Toowoomba.
Their service is always A grade.

 

[Scotty]

My ex boss was in town and driving around in his sons old beat up Holden
Kingwood, he was actually seriously looking at bying a new BMW, he rocked up
to the showroom in a polo shirt and nice jeans. The sales guy showed some
interest but not much, when the boss walked up to teh counter and asked for
help, the sales guy asked what he was currently driving. The boss said that
he was in a kingswood at the time to make light of conversation, the sales
guy turned to him and said " Well sir I dont think that we have any cars
here that would suit you", absolutely flabergasted the boss turned around
walked out and went down the road to another BMW dealer and as soon as he
walked in he was offered a coffee, told that a sales person would be there
soon, two sips of the coffee later a sales chappie came out of the lunch
room and offered help. When he was told that the boss was looking for a new
car he walked away (with the boss thinking here we go again) and soon afetr
returned with the full keyboard for every car on the lot, he then asked
which car he would like to drive first and an hour later the boss was
driving back to the first dealer to gloat about his new purchase, a brand
new 7 series. The guy almost fell over he reckons. Serves the snod right.