Hi! I have a 2013 Subaru Outback, and about 6 months ago a lady didn't check her blind spot and in spite of my blaring my horn, she hit me. Thank goodness it wasn't high speed and no one was hurt, but there was significant damage to the car. I chose a local body shop that did some minor work on my car previously. It took a month, but eventually the car was given back to me. I didn't notice anything in particular except the acceleration seemed a bit slower than usual, but very slightly so wasn't sure if it was my imagination.
Anyway a few weeks ago, the tire pressure light flickered and I took it to a American Tires to get the pressure checked. He kept looking and looking and checking and then told me the pressure on the tires were fine, but that I had the wrong tires on my car! He said I'm supposed to have 225/60R17, but they put on 50R17s! I was told that I wasn't in any danger, but that the "50"s are supposed to be for a sedan and that the Outback was technically too heavy for the car and my odometer would be slightly off. UG!
I drove over to the local Subaru dealership where it was confirmed I was supposed to have the "60". Called American Tires in the previous town I lived where I had last bought a set of tires, and they have me on record as buying the full set of Avid Ascend "60"s a year earlier. So I go to the body shop that did all the work and dang it, looks like there was a cascade of stupid going on. He showed me the original estimate written up by the adjuster from Geico, and she's the one who put down the wrong tires. The body shop took the information and ordered the tires from Big O. No one there caught the mistake, the tires were sent to the body shop and they had some other tire shop across the street put the tires on and THEY didn't notice either. So now I'm in the middle of a bunch of finger pointing. I just want the correct tires, the ones I had on before that lady hit my car!
I just got off the phone with the adjuster's supervisor and he said he would agree to pay for the labor to change the tires, but wont pay for the new set of tires because he said it's the body shop who's ultimately responsible. The guy at the body shop who was in charge of the fix is trying to downplay it and say the "50"s are fine and they're safe, yada yada. Well, okay I may not be skidding around, but seems to me if I'm told they're the wrong tires, then the mistake needs to be corrected. I certainly didn't appreciate the head patting he tried on me! I'm no expert and I often let minor things slide, but not when it comes to my car! Good grief!
What say you? Where does the buck stop? Are they all responsible?
Anyway a few weeks ago, the tire pressure light flickered and I took it to a American Tires to get the pressure checked. He kept looking and looking and checking and then told me the pressure on the tires were fine, but that I had the wrong tires on my car! He said I'm supposed to have 225/60R17, but they put on 50R17s! I was told that I wasn't in any danger, but that the "50"s are supposed to be for a sedan and that the Outback was technically too heavy for the car and my odometer would be slightly off. UG!
I drove over to the local Subaru dealership where it was confirmed I was supposed to have the "60". Called American Tires in the previous town I lived where I had last bought a set of tires, and they have me on record as buying the full set of Avid Ascend "60"s a year earlier. So I go to the body shop that did all the work and dang it, looks like there was a cascade of stupid going on. He showed me the original estimate written up by the adjuster from Geico, and she's the one who put down the wrong tires. The body shop took the information and ordered the tires from Big O. No one there caught the mistake, the tires were sent to the body shop and they had some other tire shop across the street put the tires on and THEY didn't notice either. So now I'm in the middle of a bunch of finger pointing. I just want the correct tires, the ones I had on before that lady hit my car!
I just got off the phone with the adjuster's supervisor and he said he would agree to pay for the labor to change the tires, but wont pay for the new set of tires because he said it's the body shop who's ultimately responsible. The guy at the body shop who was in charge of the fix is trying to downplay it and say the "50"s are fine and they're safe, yada yada. Well, okay I may not be skidding around, but seems to me if I'm told they're the wrong tires, then the mistake needs to be corrected. I certainly didn't appreciate the head patting he tried on me! I'm no expert and I often let minor things slide, but not when it comes to my car! Good grief!
What say you? Where does the buck stop? Are they all responsible?
