Voice on phone transmission poor quality

[mbarroso]

In the last few months people on the other end of my phone calls have complained that they can't understand me. I thought it might be the car's mic, but they say it sounds like the signal is breaking up. The dealer was of no help. Cell signals in my area can be weak, but when I turn off bluetooth and use the cellphone's speakerphone, it clears up the matter. This makes me think it's the bluetooth connection, but it plays music just fine and I also have the same problem when it's plug into the USB connection.

Has anyone ever have a mic go bad? Seems far-fetched to me.

 

[Ecmbuster]

And the mystery year, make, model, trim, radio type?

 

[mbarroso]

And the mystery year, make, model, trim, radio type?

Sorry. Outback 2017. 2.5i Premium. Stock HD radio (7.0) No Starlink

 

[Ecmbuster]

There are no dealer details included.
Identify your radio's make and model with software version.
Contact the dealer if there is an update for the radio unit.
Remove the paired device, restart the radio and pair again.
If the microphone is still not working with a "close phone call", beg borrow or steal a temporary microphone to test.
A radio / electronics service shop can test the microphone without the installed radio or attach a temporary one.
Depending on the schematic and version, one version is connected via a CAN network controller.
An error with a network controller / harness or microphone can be a possible error(s).

Identify any recalls here.

Vehicle Recalls

Visit Subaru.com for up-to-date & accurate information on vehicle recalls. Check VIN number for all available recall solutions. Your safety is our priority.

www.subaru.com

You're welcome