Finally Had It with My Subaru Dealer

[MK IV]

Tony Burns (permanent dismisser of Andy and AJS) <"Andys
dismissed"@wrbike.com> scribbled:

With due respect, most people here don't give a shit about you and
your story.

So, you speak for the whole group? You ran a survey or what?

Please desist, thank you.

Who the hell appointed you moderator of this NG?

 

[Paul]

You obviously mis the writer's point entirely. You expect to be treated like
shit, with implications that you are a liar, and obviously don't put any
value on your time. That is why dealers. like the one described treat
customers the way they do. The dealer or the customer made a mistake.
If is was the customer who had made a note of the wrong day, the dealer
would have pointed that out. We all make mistakes but it's how we take care
of them that matters.

 

[AguaGirl]

Okay, but then he basically called me a liar, and argued with me. You can go
there if you want to, but I won't.

I am amazed at how poorly people are trained when it comes to
customer service. It's not limited to any geographic area or
any type of service, it's an epidemic. I took my little baja in
for it's first "free" oil change today. Called ahead of time to see if
I needed an appointment. He said no..just come in before 3
and it's no problem. I got there just after one and it took over
an hour. An hour for a fricken oil change. When I told him
it was taking too long I got the "it always takes an hour".
"oh yeah? only here. this isn't my first oil change and it's
never taken an hour before".
"well it always takes an hour. I'm sorry, I thought I was
doing you a favor by fitting you in"

A FAVOR??? what the hell... and here I thought they got
paid for it. I didn't realize he was there just out of the goodness
of his heart. Why would anyone be confrontational with a
customer? The correct response would have been. "sorry, should
have told you on the phone that due to the thoroughness of our
technicians, even oil changes can take an hour. I apologize for
making you wait". Then after I leave he can rant and rave at what
an ungrateful wench I was. sigh... Doesn't anyone train their
employees in customer service anymore?

AG

 

[AguaGirl]

I hate to interrupt the rant, but here goes: you should have confirmed
your appointment. Perhaps the DEALER should have confirmed, but either
way, someone should have confirmed. In the end, it's really not that
big a deal.

????? If I make an appointment for something 4 weeks from now
I might call the day before to confirm (if they don't call me) but
I have never called and confirmed an appointment for a friggin
oil change. I can't remember the last time I had to make an appt
for an oil change but apparently that's common with Subaru dealers
since I just found out mine is the same. The error regarding the
appointment is not a big deal. Their response to the problem is
a very big deal. If one of my employees ever got confrontational
with a customer like that I would be looking to replace them
real fast. How you respond to problems makes all the difference
in the world. No one expects perfection but I do expect to be
treated like the paying customer I am.

AG

 

[AguaGirl]

My Subaru dealer calls me to confirm appointments. On the other hand,
I don't take my car to the dealer for oil changes unless it's going in
for something else, too. For routine oil changes, like the rest of the
free world, I take it to my local 30-min oil change chain store...no
appointment necessary and I'm in and out in 30 minutes or less.
Respectfully, this seems like an awefully long thread over a dealer
losing an oil change appointment. I'm sincerely not picking on the
original poster, but in a general sense, it seems like anyone that
needs to take a day off from work to have their oil changed is lacking
something...and it ain't an appointment.

You're making a mighty big assumption. Some people prefer to
use the dealership for maintenance...even oil changes...for as long
as the car is under warranty. It just makes life a lot easier when
if you have a warranty issue when all of your scheduled maintenance
is in their computer. Color me a little sensitive. I took a vacation
day today to take care of a bunch of personal stuff..including an
oil change.

AG

 

[AguaGirl]

Because I don't want to.

LOL.. I was thinking the same thing. Hell, I don't even want to wash
my own car most the time. Why would I want to change the oil.

 

[jcz]

By the time I am home from work, I have maybe an hour before it is
getting dark. On the weekends the last thing I want to do is car
maintenance. I am a 53 year-old woman. YES, I have changed oil in the
past. My dad taught me. I used to do all my own car maintenance, and
my husband did his. Once when he threw his back out, I even installed
a new radiator in his car while he stood there and told me what to do.
I'm not afraid to get my hands dirty. I just don't want to anymore. I
have always hated -- despised -- doing car work. YUCK! By the time
you have been working for 35 or so years, you hopefully have enough
money to take your car IN for that sort of thing. So yeah, I don't
want to.

June

 

[Tony Burns (permanent dismisser of Andy and AJS)]

The evidence is in the posts that you have received, I merely pointed
out your boring story and selfishness.

No one has ever been appointed moderator to this NG, it's self moderated
and that's what's happening to you now.

 

[MK IV]

Tony Burns (permanent dismisser of Andy and AJS) <"Andys
dismissed"@wrbike.com> scribbled:

The evidence is in the posts that you have received, I merely pointed
out your boring story and selfishness.

First of all, you dimwit, this isn't my story but that of the original
poster, which I'm not. Secondly, the number of on topic replies in this
thread shows an interest in his story. Thirdly, you're speaking only for
yourself here, and if you're not interested in this, kill the thread, go
read something else, go self-gratify yourself... whatever floats your boat
but stop trying to tell me and whoever else what's interesting and what
isn't. You obviously lack the ability to determine this.

No one has ever been appointed moderator to this NG, it's self
moderated and that's what's happening to you now.

Please do feck off (and consider yourself moderated).

 

[Paul Knudsen]

No they don't, not in a well-organized and well-managed dealership who
cares about keeping its customers.

Sure, and in what galaxy would that dealer be found?

 

[Edward Hayes]

Wow: I wonder what extreme mental anguish we'd have if something
important happened in life. Probably rant ourselves into a soft walled
ward at the local loony bin.

 

[Paul Knudsen]

Wow: I wonder what extreme mental anguish we'd have if something
important happened in life. Probably rant ourselves into a soft walled
ward at the local loony bin.

Well, an operatable car is pretty important these days.