2007 Impreza Motor Noise

[flipper]

I posted a while back about a ticking noise coming from the motor.
Took it to the dealer yesterday, as soon as I started it up, the tech
said I had a bad rod. The motor only has 55K miles on it and the
noise is getting louder. It is covered under the 60K drivetrain
warranty. Has anyone dealt with a drivetrain warranty? Are they
going to rebuild it or repalce it. I have an appointment tomorrow at
the dealership to get a documented diagnosis for the warranty process.

 

[1 Lucky Texan]

I posted a while back about a ticking noise coming from the motor.
Took it to the dealer yesterday, as soon as I started it up, the tech
said I had a bad rod.  The motor only has 55K miles on it and the
noise is getting louder.  It is covered under the 60K drivetrain
warranty.  Has anyone dealt with a drivetrain warranty?  Are they
going to rebuild it or repalce it.  I have an appointment tomorrow at
the dealership to get a documented diagnosis for the warranty process.

wow! Yeah, I hope they get you fixed up properly. Um, you might
contact SOA yourself and find out how they handle stuff like this.

Oh, and thanx for posting back to us on this.

Carl

 

[flipper]

wow! Yeah, I hope they get you fixed up properly. Um, you might
contact SOA yourself and find out how they handle stuff like this.

Oh, and thanx for posting back to us on this.

Carl

How do I contact SOA, is there a number posted? I know the Service
Manager said I will need all of my oil change receipts. The dealer
has them up until 24k miles (extended warranty) and I am checking with
Jack Williams for the rest. There were a few I did myself, the dealer
said that should not be a problem. I hope not...

Kind of disappointed, the reason I bought a Subbie was becasue of
their great service/mileage reputation. Oh well, would be my luck to
get the one made on Super Bowl Sunday ! ! ! LOL Thanks for all
the help.

John

 

[1 Lucky Texan]

How do I contact SOA, is there a number posted?  I know the Service
Manager said I will need all of my oil change receipts.  The dealer
has them up until 24k miles (extended warranty) and I am checking with
Jack Williams for the rest.  There were a few I did myself, the dealer
said that should not be a problem.  I hope not...

Kind of disappointed, the reason I bought a Subbie was becasue of
their great service/mileage reputation.  Oh well, would be my luck to
get the one made on Super Bowl Sunday ! ! !    LOL    Thanks for all
the help.

John

Maybe someone will have a direct number for you, but you could start
with one of these;

Contacting Subaru:
Email Subaru (http://www.subaru.com/shopping-tools/contact-us.html)
1-800-SUBARU3 Customer Service
Mailing Address:
Subaru of America, Inc.
Subaru Plaza
P.O. Box 6000
Cherry Hill, NJ 08034-6000
1-800-PIC-PART Parts Help Line
1-800-SOA-TECH Technical Assistance

probably have to tell them your State and ask for the Regional Rep's
number.


Um, did you buy oil/filters with a credit card? You could get old
staements on-line I bet. probably not needed though. They would really
need to 'prove' you mistreated the car.

carl

 

[flipper]

Maybe someone will have a direct number for you, but you could start
with one of these;

Contacting Subaru:
Email Subaru (http://www.subaru.com/shopping-tools/contact-us.html)
1-800-SUBARU3 Customer Service
Mailing Address:
Subaru of America, Inc.
Subaru Plaza
P.O. Box 6000
Cherry Hill, NJ 08034-6000
1-800-PIC-PART Parts Help Line
1-800-SOA-TECH Technical Assistance

probably have to tell them your State and ask for the Regional Rep's
number.

Um, did you buy oil/filters with a credit card? You could get old
staements on-line I bet. probably not needed though. They would really
need to 'prove' you mistreated the car.

carl- Hide quoted text -

- Show quoted text -

The motor got rebuilt last week while I was on vacation. No questions
asked, it was covered by the warranty. They rebuilt the whole bottom
end. Drives like the first day I got it.. Smmmooooooth

John

 

[1 Lucky Texan]

The motor got rebuilt last week while I was on vacation.  No questions
asked, it was covered by the warranty.   They rebuilt the whole bottom
end.  Drives like the first day I got it.. Smmmooooooth

John

What kind of warranty did you get on the rebuild? Did they offer any
thoughts on what caused the problem?

just wondering

Carl

 

[flipper]

What kind of warranty did you get on the rebuild? Did they offer any
thoughts on what caused the problem?

just wondering

Carl- Hide quoted text -

- Show quoted text -

I have the balance of the factory warranty. 4000 miles. The problem
was the main bearings were bad.
I thought I should have recieved at least a 12000 mile warranty on the
rebuild.

 

[suburboturbo]

I posted a while back about a ticking noise coming from the motor.
Took it to the dealer yesterday, as soon as I started it up, the tech
said I had a bad rod.  The motor only has 55K miles on it and the
noise is getting louder.  It is covered under the 60K drivetrain
warranty.  Has anyone dealt with a drivetrain warranty?  Are they
going to rebuild it or repalce it.  I have an appointment tomorrow at
the dealership to get a documented diagnosis for the warranty process.

I've had the same problem with my 2004 WRX TWICE! Subaru replaced the
short block under warranty at 40,000 miles and again at 49,000. They
wouldn't even drop the oil pan until I could document my service
history. Since I do most of the oil changes myself I had to provide
dated receipts (which I had kept) as well as invoices from repair
shops that had done any work (I have the oil changed when I have my
winter and summer tires mounted). I also had the clutch crap out at
11,000 (have driven about 300,000 miles on manual transmissions and
NEVER had to replace a clutch) and the exhaust pipe leading to the
converter rust out. Both were covered. I've got no complaints about
the coverage, in fact wrote Subaru to compliment the shop and service
rep who took care of me, but for a car with the reputation Subaru has,
these seemed to be very strange failures. The car has never been
raced or abused, but I do take advantage of its performance (why else
would I have bought the car, and if you build and market a high
performance car it should be expected that its capabilities will be
exploited.

Nonetheless, I plan to sell it soon, while it's still got some
warranty coverage (this is the only car for which I ever bought an
extended warranty, 6 years - 60,000 bumper to bumper) and replace it
with something else interesting and available for about the value of
the used WRX and throw in a couple of grand more to pick up a well-
traveled Lexus IS200, Acura RSX or something else with similar
performance. Will miss that AWD, but my wife has an Outback 3.0, so
we can still get around in a NY winter.