2019-2020 Subaru Transmission Failure Recall

Jun 26, 2020
Reaction score
I have been dealing with Subaru of America (SOA) on the recall that has affected over 198K Subarus including Outback, Ascent and Legacy sedans. I was assigned a horrific Case Manager by the name of Jasmine. She has been evasive and misconstrued my requests on providing alternative transportation until Subaru can provide a fix to an issue that could lead to a serious accident. The other SOA representatives have been reasonable in moving my request forward but, for some reason, I was assigned the oddball case manager who fails to listen. I am not happy that I have had to call five or six times to find out the status of my concerns.

Has anyone else experienced this kind of poor customer service from SOA?
I'm having my 2020 outback transmission rebuilt and it's taking quite a while. I'm driving a loaner so I'm not too concerned yet, but I'd love to know if others are experiencing difficulties getting the transmission work done?

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Members online

Forum statistics

Latest member
Suzie Q

Latest Threads