2019-2020 Subaru Transmission Failure Recall

[Oregon Subaru]

I have been dealing with Subaru of America (SOA) on the recall that has affected over 198K Subarus including Outback, Ascent and Legacy sedans. I was assigned a horrific Case Manager by the name of Jasmine. She has been evasive and misconstrued my requests on providing alternative transportation until Subaru can provide a fix to an issue that could lead to a serious accident. The other SOA representatives have been reasonable in moving my request forward but, for some reason, I was assigned the oddball case manager who fails to listen. I am not happy that I have had to call five or six times to find out the status of my concerns.

Has anyone else experienced this kind of poor customer service from SOA?

 

[Jzouck]

I'm having my 2020 outback transmission rebuilt and it's taking quite a while. I'm driving a loaner so I'm not too concerned yet, but I'd love to know if others are experiencing difficulties getting the transmission work done?