Ford subaru dealers in Rye, NY cheat

[impreza2]

I just wanted to tell everyone not to go to ford subaru dealers in Rye,
NY.

I went there with my subaru impreza having problem with some noise while
driving. I paid 100$ for the check and they said I should replace the
wheel bearing (400$) plus make additional repairs of everything for 1400
$. I said I only wanted to replace the bearing and they were very unhappy
about it. So next day they called me and told me that they couldn't
replace it untill they replace all the other parts of the wheel for a
total of 1800 $!!! (All this in a car worth 4000)

So I took my subaru to a local auto repair and the total cost of the
bearing replacement is 120$!

So never go to this place and avoid dealerships if you can. You can't
trust them because they want to replace everything in your car and they
are not even nice to you

 

[mark jb]

So I took my subaru to a local auto repair and the total cost of the

bearing replacement is 120$!

Perhaps a third opinion? The local guys quite often will replace a cheap
part at first that isn't the cause of the problem but helps it out a bit,
and continue to replace little things every time something else isn't quite
right. Total cost is much greater this way.

-mark

 

[Edward Hayes]

It is also possible that the Ford dealer would take the car to a local
guy and pay 120 dollars and charge you 1400.

 

[jabario]

There are great dealerships and bad ones. For example the ex had a 92
Dodge Daytona that was a total lemon. Thank goodness for xtended
warranties!!! I usually had to complete the job the local dealer did
(tighten things etc) . However the Subaru dealer I go to has
reasonable prices and I havent had to bring the car back for them to
re-fix something. They also took me in on a friday afternoon before 4th
of july weekend when the check engine light went on and fixed that .
When it comes time for timing belt and such I will bring it there even
if its a little more $$$ than a local shop. It will be done right. I
woulfdnt even think of letting the chain stores around here do a job
like that after a tire buying experience.

 

[nothermark]

It is also possible that the Ford dealer would take the car to a local
guy and pay 120 dollars and charge you 1400.

Not so likely they will farm it out. Very likely that they will do two
things:

1. Charge a lot more per hour to cover the dealer overhead. Those
fancy buildings and land pay a lot of salaries and taxes.

2. Do the work that "should" be done as opposed to what "needs" to be
done so as to avoid legal conflict (and run up the bill). If the
mechanic is into the front end to replace the bearing he should also
replace the pads and rebuild the brakes while he has them out
including turning the rotors and maybe replacing the calipers. If he
doesn't and any of it fails in the next few months a competent
attorney would have a field day blaming the dealer for negligence. The
local guy can do the bearing, ignore the brakes and do it for a
significantly cheaper markup as he doesn't have a parts department,
nearly as expensive real estate taxes, or a large managment team to
support. He is also probably almost suite proof as he may not have
enough attachable assets to interest a lawyer. He also may make more
money than the actual mechanic at the dealership.

 

[Jim Stewart]

Not so likely they will farm it out. Very likely that they will do two
things:

1. Charge a lot more per hour to cover the dealer overhead. Those
fancy buildings and land pay a lot of salaries and taxes.

2. Do the work that "should" be done as opposed to what "needs" to be
done so as to avoid legal conflict (and run up the bill). If the
mechanic is into the front end to replace the bearing he should also
replace the pads and rebuild the brakes while he has them out
including turning the rotors and maybe replacing the calipers. If he
doesn't and any of it fails in the next few months a competent
attorney would have a field day blaming the dealer for negligence. The
local guy can do the bearing, ignore the brakes and do it for a
significantly cheaper markup as he doesn't have a parts department,
nearly as expensive real estate taxes, or a large managment team to
support. He is also probably almost suite proof as he may not have
enough attachable assets to interest a lawyer. He also may make more
money than the actual mechanic at the dealership.

The other thing I've caught a ford dealer
doing is marking parts up about 30% higher
than retail book price.

 

[impreza2]

In this case I know exactly what causes the problem, I need to have the
bearing replaced. It costs 120 in a local auto repair. Subaru dealers were
not willing to do it. At the end their price was 1800 $ and they told me
"your car is not worth investing, better invest in a new one". How would
you call that?

 

[nothermark]

The other thing I've caught a ford dealer
doing is marking parts up about 30% higher
than retail book price.

Not to quibble too much but I learned a long time ago that Ford dealer
book is whatever markup the dealer asks for. There is no such thing
as a suggested retail price from Ford. There might be from somebody
like Edmonds but they are not Ford or GM or etc.

 

[nothermark]

In this case I know exactly what causes the problem, I need to have the
bearing replaced. It costs 120 in a local auto repair. Subaru dealers were
not willing to do it. At the end their price was 1800 $ and they told me
"your car is not worth investing, better invest in a new one". How would
you call that?

Reality from their point of view. Not that I agree with them.
They have their POV and I have mine. ;-)

 

[impreza2]

Reality from their point of view. Not that I agree with them.

They have their POV and I have mine. ;-)

Knowing their point of view you should never visit them if you have a used
car That's my conclusion.

 

[Jim Stewart]

Not to quibble too much but I learned a long time ago that Ford dealer
book is whatever markup the dealer asks for. There is no such thing
as a suggested retail price from Ford. There might be from somebody
like Edmonds but they are not Ford or GM or etc.

When 3 dealers quote you one thing and the
fourth quotes 30% higher, it does kinda look
like the fourth is playing with a different
set of "books"

 

[nothermark]

When 3 dealers quote you one thing and the
fourth quotes 30% higher, it does kinda look
like the fourth is playing with a different
set of "books"

They are. The only surprising thing was that 3 agreed. I got into it
when my neighbor as a service manager for Ford. The price book was a
computer printout tailored to the dealer. With the computer as the
pricebook it is even easier to tailor pricing. The only thing one can
do is shop around and only do business with the folks most favorable
to you.