Why people hate car dealers!

Discussion in 'General Motoring' started by Larry Weil, Apr 5, 2008.

  1. Larry Weil

    Larry Weil Guest

    Here¹s my e-mail to the owner of Exeter Subaru in Stratham, NH:

    I¹m wondering if others find similar experiences at other dealers?

    I¹m so fed up with the car shopping experience that I think I¹de rather
    just walk!
    Larry Weil, Apr 5, 2008
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  2. Larry Weil

    bigjimpack Guest

    You may have appeared to be a looky-loo. If you had sat down and said
    "I want to buy an impreza with X , X,X. I will pay this much. I
    expect $x for my trade I bet you would have a new car and found the
    experience pleasant. I love car shopping
    bigjimpack, Apr 5, 2008
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  3. Larry Weil

    Bob Burns Guest

    All Subarus are created equal.
    All Subaru dealers are not.
    I'd go to another dealer, even if you have to drive a ways to do so.
    Salem NH is highly populated; you should be able to find another dealer.

    "Every day is Saturday when you're retired."

    Bob Burns
    Mill Hall PA
    (email is a spamtrap)
    Bob Burns, Apr 5, 2008
  4. Larry Weil

    Frank Guest

    Family member is a retired car salesman. He loved it when I guy came in,
    said he had done all the background computer shopping and told him what
    he would pay for the car. He'd get his car at his price but family
    member said he would have sold it to him cheaper otherwise ;(
    Frank, Apr 5, 2008

  5. Thank you, I'm always happy for the opportunity to share my experience
    with the Carlock Automotive Group. I made the mistake of telling this
    dealership that I would have to have my offer accepted before I left
    for a ten day trip to lock them to the sale. If not, that was fine,
    I would route my trip to check with several other dealers. Well, they
    accepted the offer, I didn't shop the other dealers on the way, and
    below is the result.

    That's CARLOCK AUTOMOTIVE GROUP. A large multiline dealer in
    Arkansas, Mississippi, and Tennessee.

    June 8, 2007

    Carlock Toyota
    1700 South Gloster Street
    Tupelo, MS 38801

    Attention: Brian Nguyen, General Manager

    Dear Mr. Nguyen:

    I wish to express my disappointment with the treatment I received from
    your dealership while attempting to purchase a RAV 4.

    I'll not repeat the story in detail, you know it by now. A written
    offer to buy; verbal acceptance by your salesman; two additional
    confirmations of that acceptance; an attempt to renege and add $425 to
    the deal, then repeated deferrals blamed on the individual who did the
    locating/ordering being out of pocket for various reasons; and
    finally, closure in that the offer would not be accepted at that price
    under any circumstances. As discussed, the process wasted three weeks
    of my time and caused me to miss other opportunities.

    In defense of David, I got the impression with the first vehicle I
    purchased from your dealership and with this one that he was very
    inexperienced and would do nothing important without authorization.
    He indicated when he accepted the offer that he had "gotten approval
    from the managers that were on site". Additionally, I'm pretty good
    at reading faces, having managed people all my adult life. My
    impression, when I walked into your dealership on that Friday morning
    to find out if I had a vehicle on order, was that both your sales
    manager and your closing/finance/ext. warranty manager knew exactly
    what was going on. Of course, I couldn't prove that, but it was in
    their eyes. Did they lead him astray and leave him hanging? I'm not
    condoning his deceit, just wondering if it isn't somewhat of a Carlock
    Toyota policy.

    And where did I get that "lowball" price in my offer, from which you
    were going to "lose" money? Edmunds true market value, what others are
    paying in this region. I discounted it a whopping $26 because we are
    so near the end of the model year, but would have given that back to
    make the deal. So there was a small margin showing on the surface,
    plus whatever your volume rebate or holdback is, plus if ordered as it
    probably would have to have been, zero use of any floor plan or credit
    term allocations, with no cash tied up from your dealership. I felt
    the offer was reasonable, so I left on my trip fully confident that
    your dealership would honor the agreement.

    Your choice was to either honor the agreement I made in good faith and
    your representative accepted, whether independently or, as I suspect,
    with at least the tacit authorization of your organization, and have a
    satisfied, multiple unit customer, or to not do so and have a
    disgruntled ex-customer who will never fully trust your dealership and
    will certainly pass that opinion on to anyone who asks. You chose the
    latter. In my opinion, that is a very poor business decision, but
    certainly yours to make.


    However, this experience led me to Subaru. I discussed the purchase
    of a Forester with two dealerships, Jim Keras Subaru of Memphis, TN
    and Paul Moak Subaru of Jackson, MS. I bought from Paul Moak. The
    sales people and sales managers for both of these dealerships were
    knowledgeable, responsive, and honest. The buying experience was the
    most pleasant I've ever had in my long car buying history.

    Frank Boettcher, Apr 5, 2008
  6. Larry Weil

    bigjimpack Guest

    Not likely. I sold cars too and those without a clue got hammered.
    Those who did research got best deals and still do
    bigjimpack, Apr 5, 2008
  7. Larry Weil

    Frank Guest

    I agree but in this case the guy was adamant about paying more than he
    needed to.
    Frank, Apr 6, 2008
  8. Larry Weil

    Larry Weil Guest

    wrote in
    Being that they knew I had bought aa car from this dealer in the past,
    why would they make such an assumption? I was too early in the process
    to demand a price, I had to know how the prices were running first. A
    lot of the dealers these days seem to have an attitude that if they can't
    close a deal in the first five minutes after you arive they aren't
    interested or willing to put in the effort to make the sale.

    Regardless of other factors, dealers should extend the basic courtesy to
    anyone who walks in the door. If they make assumptions before they even
    get to find out where you are comming from they are the ass!
    Larry Weil, Apr 6, 2008
  9. Larry Weil

    Larry Weil Guest

    I don't care what the salesman likes or dislikes, that's irrelevant. They
    need to earn my business, and there's more to that than just qupting a
    Larry Weil, Apr 6, 2008
  10. Larry Weil

    Larry Weil Guest

    wrote in @f63g2000hsf.googlegroups.com:
    I did do a lot of research on the model, options, etc.. I walked in with a
    printout of exactly the model and options I wanted. They still treated me
    like shit.
    Larry Weil, Apr 6, 2008
  11. Larry Weil

    bigjimpack Guest

    Bad dealer. Some are a-holes. Find another its part of the game
    bigjimpack, Apr 7, 2008
  12. Larry Weil

    Dano58 Guest

    Pretty much everyone has a 'bad car dealer' story these days. Most of
    us (myself included) also have a 'good car dealer' story or two as
    well. Too bad we don't share those as well as the negative ones.

    I'm curious. Larry - is this dealer a Subaru-only dealer, or do they
    carry other brands as well? I've had a few dealings with my local
    dealer, a small, family-run Subaru-only dealer, and they have been
    excellent. I've bought parts and had service done on my son's car.
    Anecdotally, I have heard that single-brand dealers tend to be better
    than the large, multi-line shops.

    Dan D
    '99 Impreza 2.5 RS (son's)
    Central NJ USA
    Dano58, Apr 7, 2008
  13. Larry Weil

    Larry Weil Guest

    Yup,Subaru only,as was the dealer I finally bought the car from.
    Larry Weil, Apr 8, 2008
  14. Indeed they should. However potential customers should also show
    respect to the salesperson.

    EG Those who spend 2 hours at a dealer to fill in time doing nothing but
    stealing valuable selling time for "real" prospects.

    Prospects who do "research" prior to attending the dealership and can't
    accept that their research is wrong and what their asking for is just
    plain stupid.

    Yes I can go on......................
    sarahs choice, Apr 9, 2008
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