Starlink remote services not working

Discussion in 'Subaru Forester' started by Pauld, Oct 10, 2019.

  1. Pauld

    Pauld

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    The remote services for my Starlink services are not working. The "locate vehicle", "lock vehicle" "sound horn" functions do not work on my mobile app or at the mysubaru website.

    As part of tbe troubleshooting suggestions given to me by Starlinks tech support I have pushed the emergency services button and road side assistance button. In both cases I was connected with an operator. When I told them I was testing the system, they gave me the exact street address where I was parked. This suggests to me that the starlink hardware is functioning properly.

    I now am receiving a message on the app that states that my starlink services may not be fumctioning properly and that I should take car to a dealer. I am willing to do this if it would be helpful, but doesn't seem likely that the dealer could do anything. I am suspecting the problem is a glitch in the software. Does anyone have any thoughts?
     
    Pauld, Oct 10, 2019
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  2. Pauld

    Jackbadger

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    My 18 legacy is in the dealer right now for the second time for this issue. First time they kept her for almost two weeks working with the techline. Techline ended up clearing something on the back end and life was good for about a month. Then things started not working again. Called soa hoping to skip the dealer and they sent me back to the dealer as the issue was hardware. Dealer replaced the data control module today and called me to pick up. Remote services still not working so they are keeping it until they are.... Had the car a little over a year and almost a month in the shop for this issue. Let me know what they find for you.
     
    Jackbadger, Oct 18, 2019 at 12:01 AM
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