R
RankAndFile
Did anybody receive this letter yet? Or is this old news to some of you?
--
Jamie
-------
Service Program WWP-99
February 2004
Dear Subaru Owner:
This email is sent to you in the interest of continued customer
satisfaction. Subaru of America recently announced a campaign on certain
model year vehicles starting in 1999 through 2002. Official Owner
Notification Letters will be mailed to all affected customers starting in
late February through May of 2004. The timing of the mailings is based on
the vehicle model year, starting with oldest affected model year in February
through the newest affected model years in May. The following text is
similar to that contained in the Official Owner Notification Letter that
will be sent to you during the mailing phase affecting your vehicle.
Therefore, this email is most likely arriving before most owners will
receive their official Owner Notification Letter in the mail. Please do not
schedule your vehicle for an appointment for this campaign until after you
have received your Official Owner Notification Letter, unless you are
experiencing vehicle problems. You can contact your local Subaru dealer for
any questions related to this or e-mail us at Subaru.com, contact us.
CAMPAIGN MESSAGE
As a precautionary measure, SUBARU OF AMERICA, INC. is recommending that a
special conditioner be added to the engine cooling system of certain 1999
through 2002 model year Subaru vehicles equipped with 2.5 liter engines.
This recommendation, which applies to your Subaru vehicle, is made to
prevent a possible external coolant leak at your vehicle's engine cylinder
head gaskets.
WHAT YOU SHOULD DO
Once you receive your official Owner Notification Letter in the mail, you
should contact your Subaru Dealer as soon as possible for an appointment to
have the Subaru Cooling System Conditioner added at no cost to you. The
approximate time to perform this operation is 15 minutes. However, it may be
necessary to leave your vehicle the full day of your scheduled appointment
to allow your dealer flexibility in scheduling. Please present the official
notification letter to your Subaru Dealer at the time this repair procedure
is performed.
BACKGROUND INFORMATION
Your vehicle's engine cooling system contains liquid coolant/anti-freeze.
Over time, it is possible for small external coolant leaks to develop at the
engine cylinder head gaskets. This is the result of normal expansion and
contraction of engine components caused by the heating and cooling of these
parts. To prevent coolant leaks from developing or to correct existing leaks
at the head gaskets, a special Subaru Cooling System Conditioner should be
added to your vehicle's cooling system.
FUTURE MAINTENANCE
In the future, it will be necessary to add Genuine Subaru Cooling System
Conditioner to your vehicle's cooling system whenever the engine coolant is
replaced. The recommended service interval for coolant replacement can be
found in your Warranty and Maintenance Booklet under the heading "Schedule
of Inspection and Maintenance Services". As a reminder, with the official
owner notification mailing, we will include an update page that should be
added to your Owner's Manual and Warranty and Maintenance Booklet. We ask
you to keep in mind that replacement of fluids (including Subaru Cooling
System Conditioner) during inspection and maintenance services is not
covered under warranty.
WARRANTY EXTENSION
Once you receive your notification letter, you should have this Service
Program repair performed promptly. If so, Subaru will extend coverage under
the Subaru Limited Warranty on your vehicle for cylinder head gasket
external coolant leaks to a period of 8 years or 100,000 miles, whichever
occurs first. Warranty coverage begins on the date the vehicle was delivered
to the first retail purchaser. If the vehicle was used as a demonstrator or
company vehicle before being sold at retail, warranty coverage begins on the
date the vehicle was first placed in such service. As a further condition
for this extended warranty coverage to apply, you must have Genuine Subaru
Cooling System Conditioner added to your vehicle at any subsequent cooling
system services at the interval specified in the Warranty and Maintenance
Booklet under the heading "Schedule of Inspection and Maintenance Services".
Resulting damage caused by a lack of maintenance or low coolant level will
not be covered.
CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU?
If you have moved or sold your vehicle, please reply to this message with
your Vehicle Identification Number and your updated information.
IF YOU HAVE PREVIOUSLY PAID FOR A RELATED REPAIR
In the event that you have already paid an authorized Subaru Dealer for
repairs to remedy an external coolant leak in an engine cylinder head gasket
at less than 100,000 miles and your Subaru's cooling system has been
properly maintained, you may be entitled to reimbursement for the head
gasket replacement costs. Any reimbursement by Subaru will be based on our
suggested retail parts pricing and suggested labor time multiplied by the
dealer's hourly labor rate at the time of repair. Because Subaru Dealers are
independently owned and operated, Subaru of America has no control over the
actual charges. The actual repair cost may be higher or lower than the rate
used by Subaru of America to calculate reimbursement. If lower,
reimbursement will be limited to the amount you actually paid. Please send
the ORIGINAL service repair order, which has complete information including
the name of the repair facility, date of repair, mileage at the time of
repair, complete vehicle identification number (17 digits), and your name,
with correct mailing address and telephone number to the address listed
below.
Subaru of America, Inc.
Customer Dealer Service Department
Attention: Service Program WWP-99
P.O. Box 6000
Cherry Hill, NJ 08034-6000
Please send original receipts only and retain a photocopy for your records.
Please be assured that we will attempt to process your reimbursement request
as quickly as possible, but may take up to 120 days for this process to be
completed.
IF YOU HAVE A PROBLEM
Should you have any questions regarding this customer service program,
please contact your nearest Subaru Dealer. To locate the nearest Subaru
Dealer you can access our Website at www.Subaru.com and select "Find a
Dealer". Or, you may call us at 1-800-SUBARU3 (1-800-782-2783) during normal
business hours for assistance. Please call us immediately if the dealer
fails or is unable to make the necessary repairs free of charge or write to
the address listed in this email.
Again, this email is possibly being sent before you will receive your
official owner notification. Therefore, we would appreciate it if you would
wait until that time to have the service campaign completed. Your continued
satisfaction with your Subaru is important to us. Please understand that we
have taken this action in the interest of your vehicle's proper operation
and we have staged the owner letters in phases so that Subaru dealers can
perform this service within a reasonable time frame. We sincerely apologize
for any inconvenience this matter may cause you.
Sincerely,
SUBARU OF AMERICA, INC.
--
Jamie
-------
Service Program WWP-99
February 2004
Dear Subaru Owner:
This email is sent to you in the interest of continued customer
satisfaction. Subaru of America recently announced a campaign on certain
model year vehicles starting in 1999 through 2002. Official Owner
Notification Letters will be mailed to all affected customers starting in
late February through May of 2004. The timing of the mailings is based on
the vehicle model year, starting with oldest affected model year in February
through the newest affected model years in May. The following text is
similar to that contained in the Official Owner Notification Letter that
will be sent to you during the mailing phase affecting your vehicle.
Therefore, this email is most likely arriving before most owners will
receive their official Owner Notification Letter in the mail. Please do not
schedule your vehicle for an appointment for this campaign until after you
have received your Official Owner Notification Letter, unless you are
experiencing vehicle problems. You can contact your local Subaru dealer for
any questions related to this or e-mail us at Subaru.com, contact us.
CAMPAIGN MESSAGE
As a precautionary measure, SUBARU OF AMERICA, INC. is recommending that a
special conditioner be added to the engine cooling system of certain 1999
through 2002 model year Subaru vehicles equipped with 2.5 liter engines.
This recommendation, which applies to your Subaru vehicle, is made to
prevent a possible external coolant leak at your vehicle's engine cylinder
head gaskets.
WHAT YOU SHOULD DO
Once you receive your official Owner Notification Letter in the mail, you
should contact your Subaru Dealer as soon as possible for an appointment to
have the Subaru Cooling System Conditioner added at no cost to you. The
approximate time to perform this operation is 15 minutes. However, it may be
necessary to leave your vehicle the full day of your scheduled appointment
to allow your dealer flexibility in scheduling. Please present the official
notification letter to your Subaru Dealer at the time this repair procedure
is performed.
BACKGROUND INFORMATION
Your vehicle's engine cooling system contains liquid coolant/anti-freeze.
Over time, it is possible for small external coolant leaks to develop at the
engine cylinder head gaskets. This is the result of normal expansion and
contraction of engine components caused by the heating and cooling of these
parts. To prevent coolant leaks from developing or to correct existing leaks
at the head gaskets, a special Subaru Cooling System Conditioner should be
added to your vehicle's cooling system.
FUTURE MAINTENANCE
In the future, it will be necessary to add Genuine Subaru Cooling System
Conditioner to your vehicle's cooling system whenever the engine coolant is
replaced. The recommended service interval for coolant replacement can be
found in your Warranty and Maintenance Booklet under the heading "Schedule
of Inspection and Maintenance Services". As a reminder, with the official
owner notification mailing, we will include an update page that should be
added to your Owner's Manual and Warranty and Maintenance Booklet. We ask
you to keep in mind that replacement of fluids (including Subaru Cooling
System Conditioner) during inspection and maintenance services is not
covered under warranty.
WARRANTY EXTENSION
Once you receive your notification letter, you should have this Service
Program repair performed promptly. If so, Subaru will extend coverage under
the Subaru Limited Warranty on your vehicle for cylinder head gasket
external coolant leaks to a period of 8 years or 100,000 miles, whichever
occurs first. Warranty coverage begins on the date the vehicle was delivered
to the first retail purchaser. If the vehicle was used as a demonstrator or
company vehicle before being sold at retail, warranty coverage begins on the
date the vehicle was first placed in such service. As a further condition
for this extended warranty coverage to apply, you must have Genuine Subaru
Cooling System Conditioner added to your vehicle at any subsequent cooling
system services at the interval specified in the Warranty and Maintenance
Booklet under the heading "Schedule of Inspection and Maintenance Services".
Resulting damage caused by a lack of maintenance or low coolant level will
not be covered.
CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU?
If you have moved or sold your vehicle, please reply to this message with
your Vehicle Identification Number and your updated information.
IF YOU HAVE PREVIOUSLY PAID FOR A RELATED REPAIR
In the event that you have already paid an authorized Subaru Dealer for
repairs to remedy an external coolant leak in an engine cylinder head gasket
at less than 100,000 miles and your Subaru's cooling system has been
properly maintained, you may be entitled to reimbursement for the head
gasket replacement costs. Any reimbursement by Subaru will be based on our
suggested retail parts pricing and suggested labor time multiplied by the
dealer's hourly labor rate at the time of repair. Because Subaru Dealers are
independently owned and operated, Subaru of America has no control over the
actual charges. The actual repair cost may be higher or lower than the rate
used by Subaru of America to calculate reimbursement. If lower,
reimbursement will be limited to the amount you actually paid. Please send
the ORIGINAL service repair order, which has complete information including
the name of the repair facility, date of repair, mileage at the time of
repair, complete vehicle identification number (17 digits), and your name,
with correct mailing address and telephone number to the address listed
below.
Subaru of America, Inc.
Customer Dealer Service Department
Attention: Service Program WWP-99
P.O. Box 6000
Cherry Hill, NJ 08034-6000
Please send original receipts only and retain a photocopy for your records.
Please be assured that we will attempt to process your reimbursement request
as quickly as possible, but may take up to 120 days for this process to be
completed.
IF YOU HAVE A PROBLEM
Should you have any questions regarding this customer service program,
please contact your nearest Subaru Dealer. To locate the nearest Subaru
Dealer you can access our Website at www.Subaru.com and select "Find a
Dealer". Or, you may call us at 1-800-SUBARU3 (1-800-782-2783) during normal
business hours for assistance. Please call us immediately if the dealer
fails or is unable to make the necessary repairs free of charge or write to
the address listed in this email.
Again, this email is possibly being sent before you will receive your
official owner notification. Therefore, we would appreciate it if you would
wait until that time to have the service campaign completed. Your continued
satisfaction with your Subaru is important to us. Please understand that we
have taken this action in the interest of your vehicle's proper operation
and we have staged the owner letters in phases so that Subaru dealers can
perform this service within a reasonable time frame. We sincerely apologize
for any inconvenience this matter may cause you.
Sincerely,
SUBARU OF AMERICA, INC.