Pressure from dealer to get "4X4 service" and "exhaust service."

Discussion in 'General Motoring' started by Debra Co, Dec 10, 2003.

  1. Debra Co

    Debra Co Guest

    I JUST shelled out over $500 to my dealer for 30K mile service and replacement
    of my cabin air filter (which they insisted that my 2002 LLBean did not even
    have until I got inside the glove box which they had NOT completely
    disassembled and showed them where it is. Before that, they were insisting
    that the previous dealer had ripped me off and put a fake sticker on the car
    indicating that the [supposedly nonexistent] cabin air filter had been
    replaced, just to scam me, so you see what kind of dealer I am dealing with.)

    Anyway, now they are calling me and saying I am due for "4X4 service" and
    "exhaust service." I resisted, and told them to instead order me some winter
    wiper blades and I will be in next week to pick them up, because that's what I
    really need right now.

    Sooo......what is 4X4 service? Do I need it? How about exhaust service? When
    I had my old Corolla, exhaust service consisted of heading to Midas when the
    muffler blew out, once every two years or so.

    Car has 31,600 miles on it right now.
    Debra Co, Dec 10, 2003
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  2. Debra Co

    Edward Hayes Guest

    It sounds like you are being taken advantage of in a big way. Go to your
    owners/maintance book and find the page that describes what service is to be
    performed at what mileage. CIRCLE only those items which are REQUIRED for
    the warranty. These you should do yourself or have done. The service does
    not need to be done at a Subaru dealer (keep receipts). Some dealers have
    their OWN additional service other than Subaru recommended to increase
    profits. There is NO exhaust system service other than a 2 minute look for
    leaks or bent/broken components. FIND ANOTHER DEALER IF POSSIBLE. At the
    very least take you Maintaince book with the circled Subaru required
    maintaince and ask for NO more. eddie
    Edward Hayes, Dec 10, 2003
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  3. Debra Co

    Clive Guest

    If the service book doesn't mention it...
    it's bull.
    I'd ask them what they do on a 4x4 service
    and am intrigued by an 'exhaust service'!
    Please post answers.
    Clive Norris
    Selectron (UK) Ltd
    Musical Equipment Distribution
    Clive, Dec 10, 2003
  4. I had a Nissan dealer try to pull this crap on me. Even had the nerve to
    show me a hand marked up service schedule.
    I told them to show me service schedule in print before I would believe it.
    Of course they didn't and forever lost me as a customer. You can do some
    service items yourself and have rest done by people you trust. Just keep
    good records to maintain your warranty.
    Frank Logullo, Dec 10, 2003
  5. Debra Co

    S Guest

    Hi Debra!

    At the risk of being crude, I fear that it's _your_ exhaust that
    they're hoping to service :p
    Find a good independent shop and stay away form that dealership. If
    you'll post your location, I'm sure someone on the group can make a

    ByeBye! S.

    Steve Jernigan KG0MB
    Laboratory Manager
    Microelectronics Research
    University of Colorado
    (719) 262-3101
    S, Dec 10, 2003
  6. Debra Co

    Debra Co Guest

    I'm in Staten Island. ONE Subaru dealer on whole Island, of course it's run by
    that mob-owned monopoly, Manfredi.
    Debra Co, Dec 11, 2003
  7. Debra Co

    David Betts Guest

    You need the service schedule laid out in your handbook. It not only
    tells you the mileage/timing of the services, but also details the
    work which should be carried out. Anything else is an 'extra' which
    you are being offered by the dealer, but is not 'needed'. When booking
    in for a service you should tell the dealer that you require them to
    carry out the work detailed in the handbook and to phone you for
    permission, with an estimate of price, before doing anything else.

    David Betts
    David Betts, Dec 11, 2003
  8. Debra Co

    ed Guest

    4x4 service usually refers to changing the oil in the rear axle and perhaps
    transmission final drive oil, and maybe a check of the rear axle boots,
    drive shaft etc. I don't think fluid replacement is mentioned in the
    maintenance schedule, especially at this mileage, maybe a visual inspection
    of the components and fluid levels, a 30 minute job at most.
    Ed B.
    ed, Dec 11, 2003
  9. Debra Co

    Mike B. Guest

    I have yet to have the dealer do anything to my car.
    I just had 4 pistons replace and my trans fixed by warranty at 51K
    They replace the brake fluid and a number of different expensive at 30K.
    This can be done my ANY place, just don't get suckered by haveing them
    charge you and not do the things. I'll do the fluid in the spring 63K or so.

    Mike B., Dec 12, 2003
  10. Debra Co

    Jamal Taylor Guest

    Oddly enough, I got my WRX from their Brooklyn dealership, SAFE. So far
    they've been pretty straight with me, but then I was probably their most
    boring sale ever as I didn't let them do anything but the paperwork and
    get the car.

    With their service dept, I go in prepared with all the details of what
    needs to be done/looked at, exactly what the repair procedure would be
    if needed. All they have to do is write it up and do the work.

    I'd get a hold of the service manuals for your car as well as an
    official maintenance schedule and most importantly take control of your
    cars maintenance. You tell them what you want checked, what you want
    done, and what you expect it to cost.

    The Subaru dealers in the area are kind of spread out so you'll probably
    need to drive a bit to see another one.

    As for independent shops, I haven't really looked yet, as my last car
    was and 86 Taurus, which pretty much anybody handy with tools could fix.

    If you find a decent one nearby, let me know, as it's good to have
    alternatives to the dealer.
    Jamal Taylor, Dec 12, 2003
  11. Debra Co

    Debra Co Guest

    Oddly enough, I got my WRX from their Brooklyn dealership, SAFE. So far
    Hi there Jamal. I bought my Outback from Beltway Buick/Subaru on Cropsey
    Avenue, and had all service done there for the first year and a half until I
    moved to Staten Island. Their service department always treated me right -
    Steve at the desk is very good. No one ever contacted me about ridiculous
    things like this exhaust and 4X4 stuff until I got to the Manfredi boys. So if
    you ever have a problem with SAFE, give Beltway a try.
    Debra Co, Dec 12, 2003
  12. Debra Co

    Roy Shroyer Guest

    My dealer pulled the same crap on our 30k service a month ago. They kept
    insisting that my 5 speed needed a trans flush and new filter. I said "its
    a manual transmission. It doesn't have a filter". To which they replied
    "sir our computer reccomends a trans flush at 30k".

    I ended up getting them to change the spark plugs and that was it. I'm
    going to do the coolant flush, fuel filter,and rotate the tires.

    Just my 2ยข
    Roy Shroyer, Dec 12, 2003
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