Piston slap HELP!

D

DODGENUT1

My 99 Outback has piston slap. Started to become quite noticeable at 45000, now
has 65000. Subaru district tech checked it out and agreed that it had very
noticeable slap even when engine reached operating temperature. He aurhorized
local dealer to replace pistons #2 and #4. THEN it turns out he did not realize
my engine is a Phase I and there are no corrective pistons for it. They refuse
to install a short block which I think some people have gotten that have the
Phase I. Of course I am pissed and told them so. Just got a call from SOA
telling me they will give me a $500 rebate on any new Subaru I buy within the
next year. WOW!! It would be of great help to me if anyone who has had pistons
replaced could let me know what the cost was. I mean what the cost would have
been if Subaru did not eat the bill. My Email address is (e-mail address removed). I
will watch this group as well for any replies. Thanks, Jack

1935 Dodge 1/2 ton pickup
1951 Studebaker Commander Starlight Coupe
1970 VW Karmann Ghia Coupe
1999 Subaru Outback wagon
2001 Mazda Tribute SUV
 
Call out the district guy again. Tell him, minus the piston issue, that
he authorized them to FIX your car. Don't even let him bring up the "I
didn't notice-blah-blah and "pistons not avail-blah-blah" He fully
realized you had a problem and was willing to take responsibility for it
- HE (Subaru's agaent) made the mistake - NOT you. You should be 'made
whole' in this issue and if that means getting a rebuilt Phase II, or a
short block, or WHATEVER it takes to make you a satisfied customer -
they should do it and do it quickly - and then apologize.

Carl
1 Lucky Texan
 

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