Phone / CarPlay issue

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I recently bought a 2019 Subaru Outback and I cannot make calls. Bluetooth allows me to play my music but when making a call the other person can’t hear me and I can’t hear them. I also noticed that the Apple CarPlay and android apps are grayed out. Any ideas how to fix?
 
Attend the local dealer and ask if the is a "flash or firmware" update for that model.
 

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