Audio unit problems on 2012 Forester

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Hi The factory installed audio unit in my 2012 forester is malfunctioning. The CD player won't load or eject and the radio keeps randomly cutting out. I cant see any loose wires for the radio problem. Anybody got any ideas what the problem is
I'm considering getting a new unit. Does anybody have any knowledge about the Media Hub (part Number H621SFG850) that Subaru sells. There are no details about it on the Subaru website. Says it fits a 2012 Forester but does anyone know if I would need accessories in order to fit and hook it up. Thanks
 

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